Shipping Policy

SIZING

How do I choose the correct size of clothing and shoes?

As each of our products are unique in design, they have different size chart. Please always refer to the size chart listed on each product page. 

Each chart will show sizes in inches. Please ensure to measure your child correctly prior to ordering. If your measurement are in between sizes, please choose the bigger size.

SHIPPING

What is your Shipping Policy?

Your order will be processed and packed within 24 hours and shipped within 2-7 business days.

Insured Shipping to the USA & Canada (and Zone 1 countries) is a standard rate of $6.95 for orders below $50.

Free insured shipping is offered for all orders above $50 (ONLY for Zone 1, Zone 1A). Check out your shipping zone here

Do you ship Worldwide?
Yes, we ship worldwide. 

The shipping rate to countries outside the USA & Canada & outside Zone 1 starts from $8.95.
Please enter your address during checkout to get the shipping rate. Alternatively, click here to check the shipping rate to your country.  

How long will my order take to be delivered?
*Due to the current pandemic situation, your item may take a little longer to arrive than usual. As all shipping will be slightly delayed and will take a much longer time to reach its destination. Please expect up to 2 - 8 weeks of shipping time. We are truly sorry for the inconvenience caused. However, we will try to get your orders to you as quickly as possible.

MODIFY ORDER

How do I modify or cancel my order?
Any modification or cancellation of the order needs to be made within 24 hours, from the time of order, by contacting us at support@chubibi.com.

Unfortunately, we are unable to modify or cancel your order, if you request modification or cancellation past 24 hours.
Please note, any change of order will delay the order processing, and shipping time. 

Why can’t I modify or cancel my order?
At Chubibi, we aim to provide the best customer service to you, our valued customer. Hence, your orders are processed and packed in our warehouse once we received your orders. Once the order reached the warehouse, we wouldn’t be able to change, modify, or cancel the order. Please contact us ASAP within 24 hours of order of any changes. 

What should I do if I provided a wrong shipping address?
Please contact us as soon as possible by emailingsupport@chubibi.com with your order number and your correct shipping address within 24 hours of order placement. If 24 hours have passed since the order was made, we are unable to change the shipping address.

ORDER TRACKING 

How can I track my order?

Tracking numbers will be emailed to you along with instructions on how to track your package.

Please note the tracking events will be displayed 2-5 days after you receive the tracking number on the email.

Why is my tracking information not showing?

Your tracking number will become active once the courier/shipping company has updated the tracking status which may take between 2-5 business days.

Why is my shipment status unchanged?
Do not need to worry, the tracking information is regularly updated by the shipping company.
Each event will be recorded, for your convenience to track your package.
Again due to current pandemic, shipping may be delayed up to 8 weeks. Thank you for your understanding.

Why do I have to pay extra when I receive my package?
Each country has different customs and import duty tax. Please check with your country’s customs requirements before ordering. 

Why is the tracking information showing “Return to Sender”?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absent at the time the packet was attempted to deliver.  If you have provided incorrect shopping addresses, we are unfortunately unable to replace the item.

If you are not home at the time of delivery, please contact your nearest post office as soon as possible and provide them your ID card and tracking number. In normal circumstances, the post office will only retain your package for up to 7 days depending on each country’s post office policy.

If you have provided the correct shipping address, we will send you a replacement item or you can request a refund. 
In any case, please contact us atsupport@chubibi.com so we can offer you the best solutions. 

Why does my order arrived separately?

Our products are stored in multiple warehouses, each store different products, so orders are packed and shipped separately by the different warehouses. Hence, your order may arrive in multiple packages. However, don't worry, you will get all your items.

How does my order being packed?

Each order will be packed in a waterproof packaging to protect your items. 

Meanwhile, Check Out Our Collections



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